The general conditions of sale rule all relations between CEDOSTOPÍA and its Internet customers (“The Customer”).
Before any transactions, the Customer recognizes and declares to be aware of and accept all the conditions from the moment he clicks on the accept button.
1. Special Conditions of Sale
The Customer acknowledges, when placing the order, to be aware of the particular conditions of sale indicated on the screen (name, price components, weight, quantity, color, details of products, cost of benefits, etc.) and states expressly to accept them without reservation. Order placement and confirmation by the Customer involve full and complete acceptance of the particular conditions of sale, only applicable to the order.
The customer orders by clicking on the “add to cart” button. The order is added to the total of orders confirmed by the Customer when clicking on the button “I accept the general terms of sale and proceed to the payment” in the menu bar.
The automatic registration systems of CEDOSTOPÍA serve as an evidence of the nature, content and date of order. Whenever the order exceeds the amount of 1,000 euro (cost of goods, VAT included), the customer must print and send by email to CEDOSTOPÍA the purchase order application duly signed that appears on the screen. Also, the customer must attach these general conditions of sale duly signed to a sheet of paper. Otherwise the orders above this amount will not be taken into account and will not be legally valid.
Product Sheet.-The photographs showing the products are provided for information purposes only. The texts accompanying these photographs are the reproduction of information contained in the packaging or instructions of use. The differences between pictures and products can only be minimal and do not affect the essential characteristics of the products. The color of the products in the store may differ from the actual product color.
Most of the products are handmade or made from natural materials. The characteristics or measurements may slightly vary from one product to another. In order to constantly improve the quality of our products we reserve the right to change specifications or use different materials or finishes.
3. Order Confirmation
After placing the order, the Customer will receive a confirmation email indicating the details of the purchase and the order number, date of issue and the approximate date of arrival. If the Customer doesn’t find the email in the inbox, he must check the spam folder or contact firstname.lastname@example.org The sale is not confirmed and completed until the confirmation is received.
CEDOSTOPÍA reserves the right not to confirm an order for any particular reasons, such as product supply, a problem concerning the reception of the order (e.g. unclear text), an abnormal order or a foreseeable problem concerning the delivery.
If so, and in case the order has to be cancelled, CEDOSTOPÍA will inform the Customer.
No new orders may be made until the Customer has paid the sums due as far as the previous orders are concerned. Also, ownership of the goods is not fully transferred until CEDOSTOPÍA receives the amounts due by the customer.
4. Terms of Delivery
The Customer will choose the place and date of receipt of the goods when placing the order. CEDOSTOPÍA reserves the right to use all necessary means for the delivery of products according to the Customer directions.
The Customer must ensure he can be reached at the delivery address he provided to receive the goods. If the Customer is not available to receive the order, the courier will try to deliver the purchase at a later date or leave it in the nearest depot. In this case, a note will be left and the Customer will be responsible for collecting the item where specified. In the event that the delivery cannot be completed, the Customer will be responsible for the charges of the returned item (*RETURNED ITEM FEE), as well as for the additional cost for deliverance.
When ordering, the Customer agrees to sign the reception notice presented by the person making the delivery. By signing the reception notice, the customer acknowledges receipt of the number of packages indicated therein. When due to an event such as force majeure, accident, strike, administrative decision or transport strike, delay or prevent the supply, there will be an extinction of the obligations of CEDOSTOPÍA.
If the order with destination Spain (Peninsula) is placed before 11:00 am from Monday to Friday, delivery will be between 1 and 2 days.
For purchases after this time or in the weekend, delivery time varies between 24h and 72h.
It is important to note that the shipping company does not deliver on weekends.
If the order is to Balearic Islands, delivery time will be 3 to 4 days.
If the order is placed from a EU Country the delivery time will be 3 to 7 days.
If the order is placed to a Country outside the EU the delivery time will be 7 to 14 days.
All the items offered through www.cedostopia.es can be delivered anywhere in the world. Orders are subject to product availability: if difficulties in the supply or in the stock occur, the Customer will be notified as soon as the item is available, or he will be given the possibility of choosing a product of similar characteristics and equal value or more. In case the Customer does not want to order a replacement product or to wait for a new stock of the product ordered, he will be refunded of the total amount paid.
7. Costs of Delivery and Receipt of Orders
Shipping costs within EU are free. Shipments to Countries outside the European Union or such areas as the Canary Islands, Ceuta and Melilla may be subject to additional costs (import taxes, customs duties and/or charges levied by the authorities of each Country) that the Customer should take upon himself.
In case the Customer does not pay additional customs charges, the product could be returned to CEDOSTOPÍA or it could be destroyed by the Customs. If this happens, the Customer may not get a refund. The Customer must comply with all laws and regulations of the Country to which the products are to be applied. CEDOSTOPÍA will not be responsible if the customer violates any applicable law in the corresponding area.
All prices are quoted in euro and include VAT. The price to the customer is the price indicated in the order confirmation sent by CEDOSTOPÍA.
CEDOSTOPÍA reserves the right to change prices or specifications without notice. The price of shipping will be indicated in the final phase of the buying process, selecting the country or local delivery. The price must be paid in full at the time of purchase.
Although CEDOSTOPÍA reserves the right to modify the price of products for sale in www.cedostopia.es the price that will be charged or reimbursed will correspond to the one which was quoted at the time of purchase.
9. Refunds and returnable goods
CEDOSTOPÍA applies a policy of not admitting either refunds or returnable goods. The materials used to manufacture our products are extremely delicate. Each product has been carefully tested, checked and packaged with the utmost care before being dispatched so that it reaches the consumer in optimal conditions.